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Quick information
New Apprenticeship standard designed by employers for employers
Sector
Relevant to all employment sectors
Who is it for?
New recruits and existing staff
Start date
Flexible to suit employers
Level
Level 2
Duration
Minimum 12 months and up to 3 months to complete the End Point Assessment
How does it work?
Delivered in your workplace with one-to-one training and tutor visits every 4 - 6 weeks
Content
Menu of options that can be tailored to your business
Assessment
Practical assessment and coursework during and at the end of the programme
Qualification
Customer Service Practitioner Apprenticeship
Additional qualifications
Those who complete will be eligible to join the Institute of Customer Services.
Review
The apprenticeship should be reviewed after a maximum of 3 years.